Return Policy

We offer a hassle-free return or exchange within 30 days of the delivery date.

Return Policy Q&A:

• Refunds: Issued to the original form of payment.
• Processing Time: Please allow 3–7 business days for processing once we receive your return.
• Shipping Fees: Shipping and handling charges are non-refundable.
• Return Label:
  For U.S. returns, we provide a return label for your convenience. A $9 fee will be deducted from your refund to cover the label cost. Simply use the provided label to send back your return.
  
  For non-U.S. returns, we accept returns and exchanges, but do not provide return labels. Customers are responsible for return shipping costs.
  
  Please contact our Customer Support Team to receive the correct return address before shipping your package back.
  
• One Return Label per Order: Multiple orders cannot be combined for a return.
• Gift Cards: Returns for orders made with gift cards will be refunded to the original gift card.

Return Instructions:
We cannot accept returns in the following cases:

• Condition: Items must be unworn, unwashed, and in original condition with all tags and liners attached.
• Excessive Wear: We cannot accept items showing excessive wear or that have reached the end of their intended lifespan.
• Final-Sale and Clearance Items: Final-sale and clearance items are not eligible for return, including items like mystery boxes and silicone nipple pasties.
• Purchases Made Elsewhere: Items not purchased directly from our official store (including those from marketplaces) must be returned to the original place of purchase.

Important Note:
We reserve the right to refuse any return at our sole discretion.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

You can request an exchange for the same product for a different size or color or a completely new style.

Once we receive your return item and it is processed, we will ship you your exchange. Customers must also pay any price difference for exchanged items.

We offer a free exchange service. This offer is for the Contiguous United States only.

We only accept one exchange per order.

Please note that international customers will have to pay for the shipping fee on returns/exchanges.

If the items don’t fit when you receive your package, please feel free to contact our Customer Support Team.

Products must be returned unworn, unwashed, in their original condition, and with all tags attached.

Please include the original order packing slip in your return package. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

When returning any part of your order, please make sure there is no artificial damage to the products. The tags and packages must be in good condition.
Please get in touch with our Customer Support Team to handle your returns or exchanges.
Please give us your Order number (e.g. #123456), the items’ photos (with tag and package bag), and the detailed return reason.
Due to the high volume of messages, please allow 1-3 business days for our support team to reply.
Please note: We are not in the office to read or reply to messages on the weekends.

Returning and/or Exchanging multiple items from the same order
If returning or exchanging multiple items from the same order, please include all items in the same box and use one return label. It’s important that the return label matches the return content to ensure the appropriate refund is received once processed.
If possible, we recommend processing one return label per order, this way, only one return fee is applied even if multiple items are returned at once.

Returning or exchanging items from multiple orders
When items from different orders need to be returned, it is very important to create separate returns for each order and ensure that each item is packaged using the corresponding return label. In principle, one return label is used per order.

30-day return guarantee.

When returning any part of your order, please make sure there is no artificial damage to the products. And the tags and packages are in good condition. If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days. Contact our Customer Support Team with your Order ID (e.g. #1234 ), items’ photos (with tag and package bag), and the detailed return reason. We are sorry, but the return label is for the Contiguous United States only, not for recipients in Alaska, Hawaii, Puerto Rico, the U.S.V.I., etc.

* One return label per order

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

We offer a free exchange service if you want to exchange another color/style/size. This offer is for the Contiguous United States only.
We’re sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.


Please note that we only accept one return or exchange per order.

Return status
For the status of your return, we recommend referencing your return tracking number on the label.
You can expect to receive your refund and refund confirmation email within 3–5 business days after we receive the package. Your refund will be issued in the same form as the original payment. If you select the gift card, a gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Please contact our Customer Support Team if you have any additional questions regarding your return status.

Exchange status
Once you return your original order using the return label provided by our team, your exchange will be processed, and a shipping confirmation email will be sent once the order is on its way to you.
If you have returned your original order and you have not yet received an update on your exchange order, please contact our Customer Support Team for more information!

If the product is not a quality problem, only because of personal dislike of the size/color/other issues, you will be requested to return the package first. And shipping fees from the order are NOT refundable.

If your request of return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

You can always contact our Customer Support Team for any refund questions.